Francis Skeat

Experienced Operations Director, Head of Operations
  • Dubai, United Arab Emirates
  • October 25, 2021

Division Manager for Al Tayer Hospitality in the UAE, the portfolio includes the internationally renowned UK based coffee chain, Caffè Nero and the iconic New York brand, Magnolia Bakery.

Currently managing 46 units with the majority having online or with digital ordering capabilities.

Responsible for developing the businesses and brands both commercially and operationally.

Holding a high level of leadership experience across field, front line & international teams.

Responsible for site acquisition, design and projects execution.

Lead for online and e-commerce growth plans for the business.

Expert in scaling operations, team growth and relationship development with partners. Passionate about people, service and quality.


Phone Number
0971 50 6006449


A levels : Psychology, Business Studies, English Literature, Accountancy A/S @ Godalming College
Sep 1997 — Jun 1998


Division Manager AKA Operations Director @ Al Tayer Group - Hospitality Division
Oct 2021 — Current

Responsible for operational and commercial performance of 46 Food & Beverage units across the UAE & Kuwait generating 27M. GBP annual revenue with 400 plus employees within my remit. I manage 5 international brands including Caffè Nero, Magnolia Bakery, Ocean Basket, More Cafe, Emporio Armani Caffè. I also manage Bloomingdale's concepts for department stores amd our home grown brands. For store development I take an active role in site acquisition and store development of all new units. I lead the development of the online business stream through aggregators and in house platforms achieving 12% representation of total division sales and over 40% within one brand
People wise, between my team and myself manage a division wide leadership succession & development plan which has an internal promotion rate of 75%. I also take an operational part in the development of food program and commercial strategy for all campaigns and product launches.

Recent Achievements included set up and launch of all online platforms including logistics supporting non 3rd party online, Project managed POS upgrade to Simphony for all business units in 2021, Launched Rewards and loyalty program, Amber into all Hospitality stores, Franchisee of the year : Magnolia Bakery, Multiple Accolades for best restaurant, bar menu and best bakery International barista of the year 2017 & 2019, Magnolia Bakery has 2 out of the top 3 bakeries on Trip Advisor for the past 5 years, opened over 50 units and launched multiple brands, achieved and manage a well developed coffee and maestro program for all Caffè Nero stores and restaurants leading to market leading coffee and individual barista champions, both national and international

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